The 24/7 Initiative
We have always been a 24 hour service company but we feet this makes us a little different from others in our business who promote the same message. The difference is that as a large company we do have the facility to offer this as a genuine 24 hours a day, seven days a week, 365 days a year service - phones are manned 24 hours. Engineers do actually come in to work seven days a week, as do office staff, the Customer's can book work on the first phone call. 1st Call is a very structured Company so customers know exactly what they are receiving in terms of service time and costings

Two charge bands, standard rates charged between 6am and 6pm (Monday to Friday), all other times at our out of hours rate. The 6-6 is designed to fit a longer in-hours working day to match our customer's requirements.